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Real results, real stories
Steve Henry
Founder, Personify AI
Mary and Merit have been great! Mary has been wonderful in taking on multiple tasks. She communicates well, does high quality work, and learns/adapts to things very quickly. Overall the process has been very smooth – if you’re looking for dependable people to take on your important tasks, look no further!
David Miller
Founder of ShdwDrive
Merit helped me hire a sharp UI/UX designer in under two weeks. The process was seamless, and the candidate fit right into our startup workflow. They've saved me countless hours and improved our product quality significantly. It truly felt like adding a core team member—not just outsourcing a task.
Lisa Cheng
Founder, Hearth & Harbor
We were drowning in support emails after a TikTok spike. Merit hired a CX lead in Manila and two reps, then rebuilt our Gorgias with tags, macros, and SLA rules. Response time went from ~14 hours to under 60 minutes, refunds dropped 18% in six weeks, and our payroll for support is 54% lower than last year. They send a short Loom every Friday, so I’m never guessing what’s happening.
Amy Matsushima
Founder, Metatora
After working with numerous people on the Merit team, I can confidently say their attention to detail and timeliness is unmatched. The genuine care, thoughtfulness and end-to-end execution is worth every penny. Merit is like the gift that keeps on giving. I’ve freed up +10/hrs a week! I highly recommend meeting the team and they’ll customize your match from there.
Manav Golecha
Founder & Host Pursuit of Knowledge Podcast
Daniel Okafor
COO, BrightPeak Goods
We grew fast, and the backend got ugly-returns, reconciling Shopify + QuickBooks, vendor POs all over email. Merit placed a sharp PM in Manila who built clean SOPs in Notion, streamlined returns into a single Gorgias and Loop workflow, and established weekly finance checklists. Shipping errors are down 37% and ops payroll is 41% lower than last holiday season. Real talk: I’ve worked with three VA firms-this is the first time it felt like adding an operator, not just a pair of hands.” The best part is they work really fast, and I was able to finalise a candidate in less than 2 weeks.
Ana Gómez
Operations Lead, Tide Health
No-shows and messy intake were killing our schedule. Merit mapped the entire patient flow, added a Calendly + Stripe deposit, automated reminders in Twilio, and trained a patient-support VA who triages insurance questions before visits. No-shows are down 29%, check-in time is faster, and our clinicians start on time. They even wrote the SOPs with screenshots, so when we onboard new MAs, it just works.
Priya Nayar
Managing Broker,
Oak & Stone Realty
Oak & Stone Realty
I used to finish transaction paperwork at 11 pm. Merit provided us with a transaction coordinator and a straightforward Airtable → DocuSign workflow, as well as set up lead routing from Zillow to our agents, utilizing round-robin and reminder features. My nights came back, and we closed 7 more deals in Q2 versus last year with the same headcount. Small thing that meant a lot: they built bilingual text templates so our Spanish-speaking clients felt seen.
Sage Streeter
Founder of SVRN
Merit has been a game-changer for me. I hired Mae through them, and she’s been such a huge help - proactive, skilled, and truly understands the fast pace of startup life. She’s saved me over 20 hours a week and freed me up to focus on growing my business. Highly recommend!
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Merit is your trusted partner for building high-performing remote teams. We help startup founders, CEOs, and growth-stage companies connect with top vetted remote talent across the globe—faster, smarter, and more efficiently. Whether you’re hiring developers, designers, marketers, or customer support specialists, Merit streamlines the process so you can scale your business without the overhead. Our global talent pool is rigorously screened to ensure quality, reliability, and performance. If you're a professional seeking remote work opportunities, apply as a talent and join a network that values your skills and career growth. Merit is redefining the future of work—one remote hire at a time.